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Community First Credit Union Launches Special Assistance Program in Response to Pandemic

March 26th, 2020 · Leave a Comment

Community First Credit Union has deployed a Special Assistance Program to target the extraordinary needs of its Northeast Florida members while they adjust their work, home and financial lives to meet the government regulations and recommendations related to the COVID-19 pandemic.

The special program webpage is: www.communityfirstfl.org/offers/you-can-get-through-this!

The special financial relief package includes:

  • Payment Deferrals – for current credit cards, auto and personal loans for 90 days.
    • All fees for this program are waived for the period.
  • Mortgage Forbearance – for current residential mortgages for 90 days.
  • Late Fee Suspension – for all consumer and mortgage loans.
  • Pandemic Special Assistance Loan (up to $5,000) – a special personal loan to help provide immediate cash for households impacted by lack of or reduction of work or other issues.
  • Special approval guidelines make the loan available to any current members impacted by the pandemic and who have been members of the credit union since March 16, 2020 or before.
  • Business Loan Payment Deferrals – for up to 90 days.

Community First is operating drive-thrus only and lobbies will be closed temporarily to help protect the safety and health of members and employees.

Community First temporarily closed three branches in the network without drive-thrus – the on-campus location at UNF along with the Riverside and Mandarin shopping center locations. The Yulee location is operating a limited visitor rule for its lobby.

Community First’s workforce has been reassigned to help with the Special Assistance Program and to keep all loan and mortgage departments operating on normal schedules with all funding options available.

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