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JAXPORT Voted No. 1 in the Nation for Service Excellence

August 20th, 2019 · Leave a Comment

The Jacksonville Port Authority (JAXPORT) has been voted the top port in the nation for customer satisfaction and performance excellence by readers of Logistics Management magazine.

Subscribers to the magazine represent some of the top shippers in the transportation and distribution industry.

The port earned the highest overall weighted score of all U.S. ports in the publication’s annual survey, Quest for Quality, where readers rated ports on five factors:

Ease of doing business – Port contacts are responsive to customer needs.
Value – The benefits of using this port are measurable.
Ocean carrier network – Port provides a balance of inbound and outbound calls.
Intermodal network – Port offers a balance of truck and rail services.
Equipment and operations – Port provides quality services for containerized cargo shipments.

The port was also named a top Quest for Quality winner in 2016.

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